Shipping Policy
ORDER PROCESSING
We currently have a huge demand and we're shipping our orders as quickly as possible. Our current order processing time is 3-6 days (excluding weekends). We ship directly from various warehouses, including Europe, USA and China.
STANDARD SHIPPING
Small items (figurines / vases / tableware):
Japan — 5-12 days
Australia — 5-15 days
Europe — 10-15 days
United States — 5-15 days
United Kingdom — 10-15 days
Rest of the world — 10-15 days
Large items (wall decor / lighting):
Japan — 5-12 days
Australia — 5-15 days
Europe — 10-15 days
United States — 5-15 days
United Kingdom — 10-15 days
Rest of the world — 10-15 days
Above you can see our average shipping speed. Please note that some shipments may arrive within 7 days, some may take longer due to various factors. If your shipment is in transit for 60+ days, kindly contact our customer support team. The parcel is considered lost if it is in transit for more than 2 months. We'll re-ship it for free or will issue a full refund.
EXPRESS SHIPPING
Please apply to express shipping option by contacting our customer support team before placing order. If you apply to express shipping after placing order, it may be too late — your order may be already sent by standard shipping.
Shipping speed: 5-7 days.
Please note some destinations require expedited shipping only. Here are some of them: Bosnia & Herzegovina, Dominican Republic, Ecuador, Guernsey, Iceland, Isle of Man, Jersey, Monaco, Morocco, South Africa.
SPECIAL COLLECTIONS
Our limited edition home decor is really worth waiting for. Please note that shipping large figurines as well as items from wall art and lighting collections may take longer. These shipments are considered lost if they are in transit for more than 3 months.
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Please be advised that shipments can be delayed. The impact of COVID-19 is causing local, state, and national governments around the world to issue work and travel restrictions on a daily basis, which are impacting our ability to meet our high standards of service
We're working 7 days per week to get shipments delivered as soon as we can.
We appreciate your patience and understanding during our busiest time of the year!
We currently have a huge demand and we're shipping our orders as quickly as possible. Our current order processing time is 3-6 days (excluding weekends). We ship directly from various warehouses, including Europe, USA and China.
STANDARD SHIPPING
Small items (figurines / vases / tableware):
Japan — 5-12 days
Australia — 5-15 days
Europe — 10-15 days
United States — 5-15 days
United Kingdom — 10-15 days
Rest of the world — 10-15 days
Large items (wall decor / lighting):
Japan — 5-12 days
Australia — 5-15 days
Europe — 10-15 days
United States — 5-15 days
United Kingdom — 10-15 days
Rest of the world — 10-15 days
Above you can see our average shipping speed. Please note that some shipments may arrive within 7 days, some may take longer due to various factors. If your shipment is in transit for 60+ days, kindly contact our customer support team. The parcel is considered lost if it is in transit for more than 2 months. We'll re-ship it for free or will issue a full refund.
EXPRESS SHIPPING
Please apply to express shipping option by contacting our customer support team before placing order. If you apply to express shipping after placing order, it may be too late — your order may be already sent by standard shipping.
Shipping speed: 5-7 days.
Please note some destinations require expedited shipping only. Here are some of them: Bosnia & Herzegovina, Dominican Republic, Ecuador, Guernsey, Iceland, Isle of Man, Jersey, Monaco, Morocco, South Africa.
SPECIAL COLLECTIONS
Our limited edition home decor is really worth waiting for. Please note that shipping large figurines as well as items from wall art and lighting collections may take longer. These shipments are considered lost if they are in transit for more than 3 months.
-----
Please be advised that shipments can be delayed. The impact of COVID-19 is causing local, state, and national governments around the world to issue work and travel restrictions on a daily basis, which are impacting our ability to meet our high standards of service
We're working 7 days per week to get shipments delivered as soon as we can.
We appreciate your patience and understanding during our busiest time of the year!